| Company Overview
Our name
reflects who we are. Métier means Forte.
Retail is our Forte.
Retail Métier
has been involved in the customer service
industry for over 20 years and has built a solid reputation for
assisting businesses
in ‘raising the bar’ in Customer Service and Store
Presentation.
As a global
organisation we understand it is important for
you to gain some uniformity in terms of customer service across the
outlets so
that clear KPIs can be set and measured against.
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Experience
Retail Métier is
experienced in increasing customer service
levels through Staff Training, Mystery Shopping and other
retail processes and programs.
Working with corporate
firms such as Oporto, Holiday
Inn and
Fitness
First means we understand the complexities of working with
large
organisations and are well placed to service their needs that are
consistent
with their business goals and values.
Our
principal, Megan Tregilgas is a well respected and energetic retailer with over 20 years experience across
the wholesale and retail sectors.
Passionate
about customer relationships she drives her business with a hands on
and
personable approach.
At
Retail
Métier, we believe mystery shopping shouldn’t be an
automated process.
This
is why
we work with our clients every step of the way to develop customised
programs
to suit their needs and help their businesses succeed.
Increase
Sales and Build Profit
Traditionally, the focus
for retailers was on external
customers with little thought given to how internal departments
interacted.
Our approach is
different. We believe that there are
two types of customers - internal and external. Staff are your internal
customers and the way they interact with your external customers can
significantly increase sales and build profits.
The outstanding results in
customer and staff retention
achieved by our clients can be directly attributed to our Customer
Audit
programs.
The Audits are
individually tailored to your organisation’s
needs and delivered each month with the purpose of improving your
relationships
with staff and in turn with your customers.
Technology
We have invested
considerable time and resources to bringing
our customers the most advanced technology with which to measure a
customer’s
experience.
Using software lauded as
the ultimate platform that combines
the most advanced tools for measuring performance and gathering
customer
feedback, along with an integrated toolset – we can help our
clients drive
change and improvement, implementing the most modern business concepts
and best
practices.
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